Successful collections and maintaining customer loyalty are two aspects of operating a business that often seem at odds with each other. Nonetheless, a bottom line fact is that businesses who don’t collect money owed to them probably won’t be in business long.
To optimize profitability, businesses need to balance collecting delinquent accounts with maintaining customer loyalty and good customer relationships.
It is a delicate balancing act. Customers may be too embarrassed to deal with a member of management directly, or they may be angered by collection efforts. The ideal outcome, of course, is that the accounts are paid in full and you keep the customer, if you choose.
If customer loyalty is a priority for you, the best solution is to outsource delinquent account collection activity to a reputable, professional debt collection law firm who understands and appreciates the need to balance collection activity with maintaining customer loyalty.
Your customer’s positive experience with our firm’s lawyers and staff can help boost your bottom line. Let Seidberg Law professionally manage your collection activities to not only help recover money owed to your business, but also help get your existing customers back in the door.
For more than twenty years, Ken Seidberg, founder of Seidberg Law, has provided comprehensive legal collection services to clients throughout Arizona. Seidberg Law is committed to providing a balanced approach in recovering bad debt. For assistance in collecting delinquent accounts in Arizona, contact Seidberg Law today at (623) 258-4397 or visit us online at www.seidberglaw.com.